Shipping
All packages ship fast via 2-Day USPS Priority Mail
Our goal is to get our gems in your hands as quickly as possible. All of our products are processed and shipped same business day if ordered by 1:00 PM, Eastern Time (ET).
RETURNS + Exchanges
No worries! We graciously accept any/all returns or exchanges if you aren’t completely satisfied with your purchase.
We want you to be gem happy so email us at info@azenway.com and let us know what’s up.
If for any reason your item arrives damaged or faulty, drop us an email and we’ll take it from there.
Returns and exchanges are only accepted for 30 days from the original shipping date so don’t hesitate to reach out and have your order number handy. Please note, a surcharge of $5.00 will be deducted from your refund amount for the shipping and restocking fees. Original shipping costs and Route shipping costs are non-refundable.
INTERNATIONAL SHIPPING
At this time we are not shipping internationally. We plan to expand our offering to our international family in the next few months. Thank you for your patience.
Still have questions?
We got you covered!
Feel free to send us a message HERE and we’ll get you helped out.